Pick the breaching thread, assign it to yourself, use a canned reply or the AI draft, add an internal note the customer never sees, then resolve it.
Open
4
Breaching SLA
1
Median first reply
4m
Resolved today
38
Queue
app.valzak.ae/inbox
What you can do here
Work a single queue of conversations from every channel, see an SLA timer per thread, assign to a teammate, use a canned reply, add an internal note the customer never sees, and resolve.
What it replaces
Three apps on three phones, two people replying to the same customer, and no idea how long anyone waited.
Why it matters
One queue with an owner per thread ends double-replies.
Pick the breaching thread, assign it to yourself, use a canned reply or the AI draft, add an internal note the customer never sees, then resolve it.
Open
4
Breaching SLA
1
Median first reply
4m
Resolved today
38
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